Key Responsibilities
Your responsibilities will include, but are not limited to:
Design & Client Support
- Supporting the Designer Day Pass consultations and paid design engagements.
- Translating client conversations into clear design direction and concepts.
- Creating moodboards, mockups, and design boards for client spaces.
Furniture Selection, Quotes & Checkout Support
- Assisting in the selection of furniture, lighting, rugs, and décor aligned with client vision, budget, and timelines.
- Creating furniture quotes and carting product selections for clients in coordination with the Sales team.
- Supporting clients through checkout, ensuring selections are confirmed accurately and clearly.
- Ensuring accuracy in pricing, quantities, product specifications, availability, and lead times.
- Conducting design presentations, showroom walkthrough.
Design Board Presentation & Product Knowledge
- Present mood boards and design boards confidently, clearly explaining the design vision, layout, product selections, and overall story behind each space.
- Guide clients through furniture selections by educating them on materials, craftsmanship, construction, customization options, performance fabrics, lead times, warranties, and care instructions.
- Build client confidence by recommending complete design solutions that align with their lifestyle, budget, and project goals.
- Stay knowledgeable on all Salt + Light Home collections, vendors, new arrivals, seasonal launches, and product features.
- Continuously develop product expertise to confidently answer client questions and overcome objections in a professional, consultative manner.
Delivery, Install & Scheduling Coordination (Support Role)
- Coordinating with Sales, Fulfillment, and Operations teams to support delivery and installation scheduling.
- Communicating timelines and expectations to clients clearly and professionally.
- Attending design and styling installs as needed to support layout, styling, and final presentation.
- Ensuring installed spaces align with the approved design intent.
Design & Styling Installations
- Attending design installs and styling installs for client projects and brand initiatives.
- Supporting styling and final detailing of spaces to ensure they are content-worthy and photography-ready.
- Assisting with preparation for styled shoots and documentation for marketing and brand storytelling.
Designer Day Pass Systems & Operations
- Assisting in the creation and maintenance of a Designer Day Pass CRM, including client tracking, notes, and follow-ups.
- Supporting the development and documentation of Designer Day Pass workflows and SOPs within Asana.
- Helping improve consistency, efficiency, and clarity across the Designer Day Pass process.
Client Relationship & After-Care
- Providing post-install and post-purchase client follow-up, including check-ins and care communication.
- Supporting ongoing client relationships to encourage repeat business, referrals, and long-term engagement.
- Maintaining accurate client records and touchpoints within the CRM.
Collaboration & Showroom Support
- Collaborating with Sales, Design, Marketing, Visual Merchandising, and Operations teams to ensure seamless execution.
- Preparing and organizing design materials, consultation documentation, quotes, and handoffs.
- Assisting on the showroom floor during peak hours or coverage needs, while maintaining design priorities.
Brand Stewardship
- Upholding Salt + Light Home’s design standards, brand integrity, and client experience expectations.
- Representing the brand with professionalism, warmth, and care in all client and team interactions.
